Get in Touch With Us

Got a question about something you read on jiis.org, spotted an error, or want to suggest a sweepstakes casino we haven't covered yet? This page explains the best way to reach us and what you can expect once you do.

The Fastest Way to Reach Us

Email is the most reliable channel for getting in touch with our editorial team. Send your message to [email protected] and try to include a few specifics — which page you're referring to, the operator's name if relevant, and what prompted you to write in. That context helps us route your message correctly and get back to you sooner, generally within a couple of working days.

What We Can Help With

Sweepstakes Casinos exists to help readers compare sweepstakes and social casino platforms, so most of the messages we receive fall into a handful of categories:

• Content corrections — If a welcome offer, editorial rating, or piece of information about a platform such as Crown Coins, SplashCoins, or any other site listed on our rankings looks out of date, tell us. Operator terms change often, and we'd rather fix it than let it stand.
• General questions about how sweepstakes casinos work — This includes the Gold Coins and Sweepstakes Coins model, how prize redemption works, or how eligibility rules differ by state. We'll answer where we can, though we don't provide legal advice on whether a specific site is permitted in your state.
• Suggestions for coverage — If there's a platform, comparison angle, or topic you'd like to see us tackle, we're glad to hear it. If you're also curious about options for readers outside the sweepstakes model, our Best Non GamStop Casinos 2026 page may be relevant too.
• Feedback on our rankings or methodology — We're transparent that this site may earn commission from some of the operators it lists, and that never decides how they're ranked. If something about our process seems unclear, ask us directly.

What We Can't Help With

We're an independent comparison resource, not an operator, payment processor, or regulator. That means there are a few things outside what we can resolve directly:

• Account issues, redemptions, or verification problems — Questions about a specific account, a delayed redemption, or identity verification need to go to the platform itself, since each operator handles its own accounts, KYC checks, and payouts.
• Legal advice on your state's rules — Sweepstakes casino availability varies by state and changes over time. We can point you toward general information, but you should check an operator's own terms and your state's current rules before signing up anywhere.
• Requests to remove factual, verified information — We aim to keep coverage accurate and current as of 2026, and we correct genuine errors, but we won't remove accurate reporting simply on request.

Responsible Play Resources

If you or someone you know is struggling with gaming habits — whether on sweepstakes platforms or elsewhere — mention this in your message and we'll point you toward appropriate support resources. Sweepstakes casinos involve games of chance, and outcomes are never guaranteed, so it's worth keeping play sessions in perspective regardless of which platform you use.

Before You Write In

A quick check can sometimes save you a round trip:

1. If your question is about a specific operator's redemption threshold, accepted payment methods, or state eligibility, check that operator's own terms page first, since those details can change without much notice.
2. If you're asking about age requirements, note that most platforms set a minimum of 18, though some require players to be 21 or older depending on the operator and the state.
3. If your message relates to a purchase or a coin package, mention the date and platform so we can point you in the right direction faster.

We read every message that comes through, and a real person replies — we don't rely on canned responses. Thanks for taking the time to reach out.